In 2002, Cabro obtained the UNI EN ISO 9001 Quality Management Certificate. This was also the occasion for Cabro to rearrange and enhance its business processes by fostering, on the one hand, the organizational growth and its workforce’s spur to improvement while, on the other hand, checking on the achievement of its objectives and product and service quality.

Cabro’s management believes that a successful business is the result of a common path that creates benefits for everybody: associates, partners, suppliers and end-users. It thus promotes and is directly responsible for all quality aspects (functions, processes, products, services and qualified suppliers) and has customer satisfaction as its prime objective.

To this purpose, a specific attention is paid to customer communication: customer satisfaction surveys are conducted every year to examine complaints and service or product discrepancy reports, in order to guarantee product and service adequacy and constant improvement. Every evaluation, comment or complaint is given the appropriate assistance at Cabro.